Contact · Real People · BSIS-Aware

Talk to someone who actually knows BSIS.

Email — staffed by people who've worked the BSIS process themselves. Most questions get answered within one business day.

Send a Message

We respond within 1 business day.

For specific questions about your situation, send a message — we route to the right person on our team.

By sending you agree to our privacy policy. We never sell student information. Replies typically arrive within 1 business day.
Other Channels

Pick the way that fits you.

Course catalogue
Every California guard-card path we offer, with hours, prices, and what each one qualifies you for.
Browse anytime
General Support
For student questions, course access, certificates, refunds, BSIS process help.
support@whitestargroup.net
Employer / PPO Inquiries
Group buys, bulk enrollment, and corporate roster management — these go straight to Mark Adams.
mark@whitestargroup.net
Compliance & Legal
BSIS audits, subpoenas, CA Board inquiries, certificate verification requests.
legal@whitestargroup.net
In-Person Locations

In-person training in Santa Rosa.

Your 5-hour Appropriate Use of Force session is delivered by our BSIS-licensed partner, Whitestar Group, in Santa Rosa. You schedule it at checkout. More California locations are opening — join the waitlist and we'll tell you the day yours books.

Santa Rosa
Whitestar Group training facility · Appropriate Use of Force, the 5-hour in-person half of the 8-Hour Pre-Assignment course. Booked at checkout.
Booking now
Bay Area · Oakland
East Bay facility, easy access from SF, San Jose and the Peninsula via BART. Not booking yet.
Waitlist: hello@whitestargroup.net
Sacramento
Midtown facility serving the Capitol area and the northern valley. Not booking yet.
Waitlist: hello@whitestargroup.net
Los Angeles
Mid-City facility. Not booking yet.
Waitlist: hello@whitestargroup.net
San Diego
North County facility. Not booking yet.
Waitlist: hello@whitestargroup.net
Central Valley · Fresno
Serving Modesto, Bakersfield and Visalia. Not booking yet.
Waitlist: hello@whitestargroup.net
Response Time Standards

When you reach out, here's what to expect.

Instant
Certificate verification
1 day
Email response · business days
Same day
Active-student support
1 day
Typical reply time

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